Terms & Conditions
These are the terms and conditions (“Terms and Conditions”) that apply when you reserve a room at The Island House Nassau (the “Hotel”). As a guest of the Hotel and by reading and signing your hotel registration card at check-in or by booking a reservation on our website, you are agreeing to abide by the Hotel’s Terms and Conditions.
The Hotel reserves the right to amend these Terms and Conditions at any time and you should therefore check them each time you make a reservation. The Terms and Conditions applying to your reservation will be those in place on the date that you make your reservation.
In order to guarantee your booking, a valid credit card must be provided. You must be at least 18 years old to make a booking.
Please check that the details of your booking are complete and accurate before you confirm your booking. We will not be liable for any delay or non-performance if you provide us with incorrect information. If you think that there is a mistake in your booking or if you require any changes to a confirmed booking, please contact us to discuss. All bookings are only confirmed upon receipt of full payment for length of stay. We will confirm our acceptance of your booking by sending you an email to the email address that you provide during the booking process. The contract between us for the provision of your room and any additional services added to your booking will be formed when you receive this email confirmation from us.
All bookings are subject to availability.
The Hotel offers rooms based on double occupancy. Children under 16 are not permitted to stay in the Hotel unless a parent or guardian is also staying in the Hotel. There must be at least one parent or guardian per room with a child under the age of 16. Rollaway beds are available upon request. As the person making the booking (the “Primary Guest”), you are responsible for any damage/loss caused by each additional guest (“Additional Guest”) registered under your booking, if any (collectively, the “Registered Guests”).
Room Rates and Payment
Room rates are based on double occupancy, a charge of $75 per person applies for additional guests (children under 16 are no additional cost). Roll away beds are available upon request. All prices are inclusive of value added tax (VAT) at the applicable rate at the time of your booking, there are no additional room fees or taxes. The Hotel reserves the right to revise rates at any time. Payments may be made by cash, credit or debit card. The expiry date of your debit/credit card must be later than the end of your stay.
The following amenities are included in the price of the room and are available to all Registered Guests:
Private beach access, 25m lap pool, use of pool loungers, Gym and Movement Studio Classes, Squash courts, cinema, use of the Library, use of The Outpost, complimentary WiFi throughout the hotel, valet parking and self-parking.
The following facilities are available to you and to all registered guests at an additional charge:
The Bamford Spa, dinning at Mahogany House, Shima, The Coffee Bar, package Shipping and Receiving, Laundry Services, Room Service and Mini Bar.
Upon check-in a deposit of $100 per night will be authorized to your credit/debit card to guarantee any additional services charged to your room bill. This will be returned to you in the method that you paid, upon your departure, less any incidentals you incurred during your stay with us. Further you hereby authorize the Hotel to charge a further deposit if the Hotel deems it appropriate in its sole discretion, which will be returned to you in the method charged upon your departure, less any incidentals you incurred during your stay with us.
Please note that all credit/debit card transactions (charges and refunds) though released immediately may take 7-14 business days to process by your bank. Irrespective of billing instructions, as the Primary Guest you agree to be personally liable if any Additional Guest fails to pay any of the charges. Further you authorize your total hotel stay expenses to be charged to the credit/debit card used to book your stay. The Hotel may bill your presented credit/debit card in the event you fail to sign it as a charge record upon checkout. You as the Primary Guest hereby acknowledges and accepts responsibility for payment of all charges incurred by any additional associated Registered Guest. If you as Primary Guest decide to leave the Hotel prior to the reservation end date, you authorize the Hotel to charge the total amount of nights contracted, included the ones not used due to the early departure.
All reservations are subject to availability.
A booking of 5 rooms or more for the same day is considered a group booking with the Hotel. If you wish to make a group booking please contact us on 1242 698 6300 or via email to INFO@THE-ISLAND-HOUSE.COM. Once the group block is confirmed any cancellation up to 31 days prior to arrival will result in a one (1) night retention charged to the credit card provided whether individual pay or billed to master account. Cancellation within 30 days of your arrival will result in not refund. In case of early check out, retention will be charged for those nights booked now being releases due to early check out.
Check in/Check Out
Check-in is from 3pm. If you arrive earlier we will be pleased to store your luggage until your room is ready and will accommodate you immediately if possible. Upon check-in, guests will be required to provide a valid credit/debit card along with a valid form of photo identification. Check-out is by 11am. If you require a late check-out, please contact us before 5pm the day before your departure and we will do our best to accommodate your request.
All extensions, cancellations and refunds are at the discretion of management.
Your right to cancel: All bookings are only confirmed upon receipt of full payment for length of stay. Once your booking has been confirmed, cancellation of your booking for stays between June 1st and December 20th at least 4 days prior to your arrival will result in a one (1) night cancellation charge, the remainder of your booking will be reimbursed. Cancellation of your booking within 3 days of your arrival will result in a no refund. For stays between December 21st and May 31st, any cancellation up to 15 days prior to arrival will result in a one (1) night penalty, cancellations within 14 days will result in no refund.
Our right to cancel: We may cancel your booking at the Hotel at any time with immediate effect by giving you written notice (which includes email) if: we have not received payment in full within 15 days of your arrival; or you breach the contract between us in any other material way. If we cancel your booking where you are at fault, we reserve our legal rights in respect of your breach of contract.
Force Majeure: We may also cancel your booking if an event outside of our control including, without limitation, labor difficulties, mechanical breakdowns, flood, fire, explosion, earthquake or similar catastrophe, epidemic or quarantine restrictions, acts of God, acts of government or of any governmental or regulatory or fiscal authority or agency, storm, tempest, accident (a “Force Majeure Event”); provided that the Hotel shall use all reasonable efforts to minimize the effects of such a Force Majeure Event. In this case we will contact you to let you know as soon as possible and we will refund the monies you have paid in respect of your booking.
Save as set out above, the Hotel shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by a Force Majeure Event.
This does not affect your statutory rights.
Within 72 hours of a Hurricane/Tropical Storm watch issued by the Bahamas Department of Meteorology for the island of New Providence, the following policies apply to arriving guests needing to make changes to their booking.
Arriving guests may reschedule their confirmed stay within 6 months of the original booking. The hotel will make every effort to accommodate the new dates requested, the original room category and rate.
If the guest chooses to cancel fully, the hotel agrees to waive all penalty and offer complete refund.
On-property guests needing to extend their stay in Nassau due to delayed flights resulting from a storm warning will be able to do so at the nightly rate on which the guest was originally booked based on availability.
Guests choosing to leave the hotel during a storm warning will be refunded the unused portion of their stay.
Within 48 hours of a warning by at Category 3 Hurricane issued by The Bahamas Department of Meteorology for the island of New Providence, as the safety of our guest is paramount, all guests will be asked to vacate the property and see alternative accommodations or encouraged to leave the island. Airport information will be available at the front desk to assist with your departure, the hotel will offer a complete refund of all unused nights.
Obligations of Registered Guests
Smoking is not permitted anywhere inside the Hotel premises; this includes the smoking of e-cigarettes. Permitted smoking areas will be identified on site and smoking on the Hotel premises outside of the designated smoking area may result in up to a $500 fine. Please be considerate of other guests if you do smoke.
A service animal is allowed in your guest room at not additional charge. Under no circumstance are pets allowed in common areas including the lobby, bars, cinema, pool area and restaurants. A $250.00 charge is required per stay for pets in guest rooms.
You may not use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills. You may not tamper with any fire alarms or emergency equipment.
You may not remove, damage or destroy any of the Hotel property.
You may not use any of the technology provided by the Hotel to download or access any unlawful or obscene material. You may not cause unreasonable disturbance to our other guests or any of the Hotel staff.
If you as Primary Guest or any Additional Guest cause damage or loss of any kind to the Hotel, other guests or their property, you as the Primary Guest will be responsible for that damage or loss and you shall be liable to pay to the Hotel on demand the amount required to make good or remedy such damage or loss. If you as Primary Guest or any Additional Guest cause damage to the Hotel, other guests or their property, or otherwise breach any of these Terms and Conditions, the Hotel reserves the right to:
– cancel your booking with immediate effect and (if appropriate) eject you from the Hotel premises;
– retain all sums paid by you and/or charge you the full amount of your booking; and/or
– refuse future bookings from you and/or refuse you entry or accommodation at the Hotel.
The Hotel will not be liable for any refund or compensation in such circumstances.
You as the Primary Guest or any Additional Guest must not resell or transfer your booking (or any part of it) nor advertise, market or otherwise offer any hotel room for sale either on its own or as part of a combined offer. The Hotel will not honor any booking made in this way and does not accept any liability for doing so. The Hotel cannot accept bookings from tour operators; if you are a tour operator and wish instead to book rooms at the Hotel, please contact us at 1242 698 6300.
Hold Harmless and Waiver
Each Registered Guest agrees to all risks associated with the use of the Amenities and Facilities of the Hotel and agrees to release the Hotel from, defend and indemnify the Hotel against, any and all claims, whether or not based on the acts or omissions of the Hotel against, arising out of or in any way connected with the Amenities and Facilities of the Hotel by each Registered Guest. As used in this paragraph, the word “Hotel” shall be construed to mean the Island House Hotel Nassau Ltd., which includes, without limitation its officers, directors, employees, equity holders, representatives, agents, respective affiliates, subsidiaries and related companies and their heirs, executors, administrators, successors and assigns. Each Registered Guest assumes sole responsibility for their property. Each Registered Guest understands and agrees that the Hotel shall not be responsible for any loss or damage to any private property used or stored on the premises of the Hotel, whether in lockers, safes or elsewhere. Each Registered Guest also understands and agrees that they shall be liable for any property damage and/or personal injury at the Hotel, or at any activity or function operated, organized, arranged or sponsored by the Hotel, caused by the Registered Guest.
The Registered Guest shall indemnify the Hotel (its successors, assigns, heirs, employees, officers, agents) against all reasonable out-of-pocket fees, costs, charges, expenses, liabilities, claims, demands, damages, losses, actions and proceedings of any kind which the Registered Guest may suffer or incur by reason of the Hotel, save and except for those caused by the willful neglect, gross negligence or willful misconduct of the Hotel.
These Terms and Conditions shall be governed by, interpreted and construed in accordance with the laws of the Commonwealth of The Bahamas. The Registered Guest hereby submits to the exclusive jurisdiction of The Bahamas and the courts of The Bahamas shall have exclusive jurisdiction over any claim arising from, or related to your booking at the Hotel.
Each Registered Guest agrees that any claim arising out of or relating to the Primary Guest reservation (or advertisements relating thereto), travel, accommodations, services, Facilities, Amenities, activities while a Registered Guest at the Hotel (whether on the Hotel premises or elsewhere) or relating in any way to the Registered Guest’s stay at the Hotel, whether made against the Hotel, its agents, employees, affiliated corporations or otherwise, shall be governed by and construed in accordance with the laws of The Commonwealth of the Bahamas (without regard to its conflict of laws principles), and further, each Registered Guest irrevocably agrees that the courts of The Bahamas shall be the exclusive venue for any such claim. Each Registered Guest expressly represents that this is a waiver of any right to a jury trial a Registered Guest otherwise may have and is a waiver of any right to bring such claim in any other country or location. Each Registered Guest further represents and agrees that the terms of this paragraph shall apply to and be binding on all persons accompanying the Primary Guest and the Primary Guest expressly represents that it has the authority to sign this agreement on their behalf.
If any part of these Terms and Conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.
These Terms and Conditions constitute an agreement between the Hotel and each Registered Guest and supersedes any prior understanding or representation of any kind between the parties and cannot be altered or waived unless in writing signed by both parties. These Terms and Conditions are binding on the Hotel and each Registered Guest, and on the parties’ respective heirs, successors, executors and assigns.
All rights not expressly granted in these Terms and Conditions are reserved.